How do you manage complex contracts for a large educational organization? During a long search for a software solution, Summa College decides to start thinking more from contracts and less from the organization.
The Summa College in Eindhoven works with a moderately functioning contract management system. Expired contracts pollute the database, the desired data cannot be linked and employees find the software very complicated. Partly because of this, they do not respond to all notifications from the system. “If you get nine nonsensical e-mails, you throw away the tenth” summarizes Annette Beniers, central contract manager, the problem.