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Mochadocs can show that you are saving

Reading time: 10 minutes

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Mochadocs - Contract Management - Case Study - Teleperformance - Mock-Up

Summary

Call center outsourcer Teleperformance Czech Republic gains visibility and control of its costs with an online contract management tool.

 

Challenge

In a low-margin industry, how do you ensure that everyone is always watching costs and being rewarded for it when things are going well?

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Teleperformance

Teleperformance provides customer service for major market players such as Samsung, LG, Ahold, Tesco and T-Mobile. The company operates globally in 70 countries, including all major economies, and has 190,000 employees. In the Czech Republic and Slovakia, Teleperformance employs 500 people.

Contract Management Case Study: Mochadocs can show that you are saving

Mochadocs - Contract Management - Case Study - Teleperformance - Page 2
Mochadocs - Contract Management - Case Study - Teleperformance - Page 3
Reading time: 10 minutes

Content Case Study

What is the Case Study about

Challenge
Mochadocs - Contract Management - Case Study - Teleperformance - Page 2

In a low-margin industry, how do you ensure that everyone is always watching costs and being rewarded for it when things are going well?

Old contracts & little insight
Mochadocs - Contract Management - Case Study - Teleperformance - Page 3

“We are not a business in which you run very high margins, so you have to pay close attention to costs.” Speaking is Jeroen Hollestelle. The Dutchman has been heading Teleperfomance in the Czech Republic for a year. “When I came in here it was not managed financially as you might expect. Most of the contracts had been signed five, six or seven years ago. With suppliers, I came across contracts that at first glance I thought: that’s pretty expensive all around. Contracts were renewed automatically, hardly taking into account that volumes were increasing or decreasing.

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Mentality change

“I want an awareness in all those departments that you have to keep a close eye on costs, which are associated with contracts, that there are always opportunities to optimize those costs,” he said. “When everyone is on edge, you don’t automatically accept everything that is presented to you by suppliers or customers.” Hollestelle explains: “You don’t want to automatically go along with extensions or price increases.

Getting a grip on your costs

“With the purchase of Mochadocs, I had two goals in mind: 1. An awareness process, managing contracts and pricing. 2. Fewer, or perhaps no more surprises when it comes to automatic price increases or automatic turnaround time. You can now demonstrate very clearly in two or three years that you have saved costs.

In a low-margin industry, how do you ensure that everyone always pays attention to costs and is also rewarded when things go well?

Mochadocs contract management Easy online tool

Easy online tool

"If you enter it correctly, managing contracts is almost automatic"

Mochadocs contract management Take immediate action

Take immediate action

When do you set off an alarm bell?

Mochadocs contract management Grip on your costs

Grip on your costs

You can now very clearly proof in two or
three years that you saved costs.